Privacy & cookies.

Who handles your information?

Lila Cooper Designs
Pond Cottage
Buckham Hill
Isfield
Uckfield
TN22 5XY
England

Information you provide

Our forms collect your name, email, optional telephone number, town or postcode, message and requested items. We use these to respond, arrange a requested purchase and keep records. Please do not send card details through a form.

How information is used

Enquiries and order requests are stored in our protected admin system. Where notifications are enabled, they are also sent by email to Lila’s configured inbox. Our website hosting and email providers process information to provide these services. We do not use these forms to sign you up for marketing.

Legal basis and retention

We process purchase requests to take steps at your request before a contract, and general correspondence for our legitimate interest in responding to enquiries. Records may also be retained to meet legal obligations. We keep information only for as long as needed for these purposes and review stored records.

Essential cookies

The lila_session cookie keeps your basket and form security information available during your visit and supports administrator sign-in. It is a session cookie. We do not currently use advertising or analytics cookies. Blocking essential cookies may prevent forms and the basket from working.

Your rights

You can ask to access, correct or erase your information, or request restriction or object where applicable. Some rights depend on the purpose and legal basis. Contact us through the form or write to the address above. You may also complain to the Information Commissioner’s Office at ico.org.uk.